Delivery + Returns
DELIVERY
You are shopping on an Australian site, therefore all prices are in Australian Dollars ($AUD). Wolfgang Muse offers free shipping for orders over $200.
For orders below $200, the below shipping options are available.
WHERE |
TIME |
COST |
| Standard Post within Australia | 5 - 10 Business Days |
$10.00 FREE over $200 |
| Standard Post to New Zealand | 7 - 14 Business Days | $15.00 |
| Standard Post to United States & United Kingdom | 10 - 14 Business Days | $28.00 |
| CLICK & COLLECT | Customer Must Collect Within 14 Days Unless Indicated Otherwise | FREE over $30 |
All Australian Orders are shipped via Australia Post. Once your order has been dispatched, you will receive a confirmation via email including a tracking link to keep and eye on your order. Please note the above delivery time frames are an estimation provided by Australia Post and although we hope this never happens, delays during transit may occur from time to time in which WGM cannot be held responsible for.
If you are not home when the driver attempts delivery, your parcel will be taken to the nearest Post Office for collection and a card will be left at the premises with further details.
RETURNS
WE DO NOT REFUND
- We are happy to exchange and find the perfect something for you.
All garments within the Wolfgang Muse range have been custom made, each piece looked over, tested for over a year of wear and tear, washed and worn, and given a good dancing in. The fabric quality and structure is something that I pride myself on and am proud to say that it is totally Australian Made.
Although I hope you love the quality, design and fit of your Wolfgang Muse items, I have a return policy in place if you are not happy with your purchase.
Wolfgang Muse will provide an exchange of size.
CONDITIONS FOR RETURNS:
- We do not refund - Exchange only.
- Items must be returned with 10 days of receiving your order
- All original tags must remain attached
- Item(s) must be unworn, and returned in original condition
Sale items are final and cannot be returned. Any items returned outside the 10 day return period, or in a condition that indicates being worn or washed in any way, including make-up marks, will not be accepted for return. Please take care when trying on items at all times.
HOW TO RETURN:
- Email through the correct size you would like to check on quantities available. Wait for your reply. If in stock return in Australian post envelope, with a return envelope inside with delivery address written on bag.
- Post your return back to:
WOLFGANG MUSE
Online Returns
PO BOX 214 Oyster Bay NSW 2225
Please ensure you post back your return using a traceable service as Wolfgang Muse cannot be held liable for any lost packages. It is very important to hold on to your tracking number to make sure the return package has arrived to us safely! Wolfgang Muse does not cover any postage costs associated with domestic returns, all costs associated with returning items to us are at the responsibility of the customer.